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Returns Policy

Annique Online Store returns and refund policy

  • Annique Online Store has a quality guarantee for its customers on all products.
  • Customers may  contact the Annique Online Store incase of damages/ quality errors/ allergic reactions or any product-related enquiries, these queries can be logged via email at [email protected]
  • Annique Online Store will inform the customer of all the necessary information required once a query is logged
  • Customers must inform Annique Online Store of any product-related queries/damages/quality errors within 30 days of the purchase date, if the complaint is lodged after the 25 days NO returns will be accepted and reimbursements will not be allowed.
  • The products returned will be subject to verification.
  • Annique Online Store will advise if the credit request has been approved before returning the product.
  • Annique Online Store will pay the shipping costs of replacement products in the event that Annique Online Store was at fault.
  • The defective products will be replaced with the same product when the product formed part of a special offer. If not a refund for an item can be requested.
  • Products can only be replaced subject to stock availability if stock is unavailable during the time of the return a refund will be processed for the returned item.
  • Credits will be made within 7 days of receipt of the returned product and the approval of the return thereof.
  • Refunds will be processed via EFT, please take note that refunds are only scheduled in certain time frames. However, the Annique Online Store Customer Agent will inform the customer when the refund will take place

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